#SIM CARD SOFTWARE#
#SIM CARD UPDATE#
Next, the center communicated the situation of the inquirer to the mobile-phone company which had provided communication service, who said "After cancelling the communication contract with us, we cannot accept repair orders nor update software even for the smartphone sold by our company. In addition, the smartphone concerned is not an unlocked smartphone", so it was hard to get a solution from the manufacturer.
#SIM CARD DOWNLOAD#
When the center contacted the manufacturer to ask if the update is possible, they replied "We cannot download the file to the smartphone, because the updating file is delivered through the server of the mobile-phone company.
Since the period of defects and the time of the update were close, the center supposed that the defects could be due to the lack of updating. The website of the manufacturer of his smartphone has provided an updating file for the smartphone concerned. (man in his 70s, unemployed) Summarized outcomeĪfter receiving this inquiry, the local consumer center (hereinafter called "the center") asked him details of contract/background and found out the following as a result of examining the circumstances. I cannot find a service counter which accepts my repair order. Then I contacted the manufacturer of the smartphone, who replied "Your smartphone can be repaired only through the mobile-phone company". I thought these were defects of the smartphone itself, so I went to the branch shop of the mobile-phone company to seek a solution, but I was told "We cannot respond to the problem because the communication contract with our company was cancelled". no reaction to tapping on the screen when sending or receiving an e-mail, not able to answer the phone, etc.). Three months after, defects occurred several times (e.g. I inserted a SIM card of the communication company into the smartphone which I cancelled the communication contract with the former company. Then, I signed a new communication contract with another communication company for a modest fee. Several months after, however, I cancelled the communication contract and paid the cancellation fee.
I also signed for a two-year communication contract there. I made a contract for a smartphone with a branch shop of a mobile-phone company in one payment. He is at a loss where to order the repair service. The user of the smartphone cancelled its communication service contract with a mobile-phone company, and after using a discount SIM card made by another company, defects occurred. The following shows a case of defects of a smartphone. Repair of a smartphone with a discount SIM card